Evolving use of Groupware
نویسندگان
چکیده
More often than not, users appear to use groupware in another way than the groupware designers intended or IT departments expected. Users tend to 're-invent' the technology by developing novel uses, giving rise to what we call ‘the evolving use of technology’. This innovative use of groupware in time leads to changed and changing work processes and individual working practices change (Hettinga 2002; Pipek and Wulf 1999; Karsten and Jones 1998; Ngwenyama 1998; Bikson and Eveland 1996; Orlikowski, 1996b; Rogers 1994).
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